POOR PHONE SKILLS COST YOU MONEY!
If you are the CEO or Executive of a company that is fed up with your team’s phone skills but are unsure on how to “train” them – then this is “must attend” event.
Perception is reality and poorly answered phones can easily turn a happy client into a frustrated one and a curious prospect into a dead lead.
Strained calls among team members, leads to isolation and lower team morale. This decrease in morale, directly impacts how clients and prospects are viewed and ultimately spoken to.
You are investing time and resources into building your business. Listen to how you and your team answers the phone. Really listen. What do you hear? Is there a disinterested or annoyed tone in their voice? Can you even understand what he/she is saying? How does this make you feel?
Join Brand Expert and VP of Marketing for Secure Future Tech Solutions Lisa Shorr for an interactive workshop that will immediately impact your business.
DURING THIS SEMINAR WE’LL COVER:
* How the Phones directly impact your Corporate Brand. Your corporate brand is not just your logo! We’ll review how the phones establish a positive or negative impression with clients, prospects and vendors.
* Can you really tell the difference between a call that costs you money and a winning call? Yes! We’ll listen to and analyze recorded calls and discuss the differences of each.
* Write an engaging phone script for your entire company or individual team to use. Clients love consistency and you love happy clients! A script is a crucial tool to keep your team on the same page.
* Strategies for handling a “Hot Lead” that calls into your office. Don’t give that prospect a reason to call someone else! Prepare your team ahead of time with this checklist!