Summer Readiness Training: Prepare Your Employees for the Summer Serge (FREE)

ServSafe® De-Escalation Training
-Most workplace incidents start as everyday conflict
-Most situations are preventable with the right response skills
-Over 57,000 workplace injuries in recent years require time away from work

Human Trafficking
-Human trafficking training isn’t about fear, it’s about preparedness
-Cases include sex trafficking, labor trafficking, and combined cases
-The travel and hospitality industries play a crucial role in the
global movement to end human trafficking given the tools to
identify and respond to these issue

Cultural Awareness Training
-In 2024, 29.4 million visitors spent about $6 billion at Rhode Island businesses, including restaurants, hotels, attractions, retail, and transportation
-Positive cultural understanding increases guest satisfaction and -repeat visits
-Food Familiarity, Regligious Considerations, and Cultural Comfort are key factors in visitor satisfaction

Guest Service Gold – Hybrid
-Trains frontline staff to recover from problems and personlize service
-“The Frontline is the Brand”, guest loyalty is built or lost in direct interactions
-67% of customers stop doing business due to a poor service interaction

REGISTER —> HERE

Looking to schedule multiple employees or a private class?
Contact: [email protected]